A workshop aimed at support staff who work with children with Autistic Spectrum Disorder. The workshop has been designed to be useful for staff with a variety of levels of experience working alongside children with ASD. It will give a base level introduction but also gives more experienced staff the chance to develop their understanding, share their successes and build on these. The session will also give a chance for staff to interact with other professionals in similar roles and to jointly evaluate their own practice and team plan for future support. Topics covered include building a suitable working environment, tricky transitions and developing communication skills.DOWNLOAD DETAILS BOOK NOW
Most of us hate being in situations where we are in conflict with work colleagues and it is impossible for people to agree all the time. In fact, positive discussion arising from conflict can result in greater harmony in the workplace and can build trust and understanding. This workshop will support you to tackle difficult situations with confidence in order to achieve positive outcomes.
By the end of the session you will:
• Feel more confident when needing to address difficult situations
• Have developed strategies to manage conflict successfully
The course will explore what makes good or bad customer service and consider ways of ensuring good customer services, including considering the behaviour and skills of customer-facing staff
Participants will learn:
• What makes good and bad customer service?
• Why it is important
• Ways to improve customer service
• Golden rules for customer service
• What you say versus what the customer hears
The school playground is often an underused resource in a school’s battle with challenging behaviour. This workshop looks at ways in which support staff can be proactive in the playground to tackle behaviour and the in-class benefits this can provide. The session will give staff the opportunity to develop ideas for playground activities. We will discuss how to identify inappropriate play and ways to keep the children who play these types of games occupied. We will look at the importance of staff-child rapport that can be developed during break times and how this supports teachers in their work inside the classroom. The workshop will also go through the Child protection procedures that are in place for staff that have concerns for children arising from things they witness in the playground.DOWNLOAD DETAILS BOOK NOW
We are all faced with problems and challenges in our work and home life and sometimes there seems to be no solution. This workshop will support you to think differently and creatively about how to address challenges and utilise new ideas using innovative and creative thinking techniques in order to develop new ideas and solutions to gain positive outcomes.
By the end of the workshop you will have:
• Identified new ways of thinking in order to create fresh and original ideas and solutions
• A toolkit of creative and innovative thinking techniques to generate, evaluate and select new ideas and strategies
• An understanding of how to develop creative and innovative teams
Course participants will be ready to coach others using the GROW model and will have some basic tools and a skill set to do so. They will be aware of how to use coaching to support a variety of contexts to drive school improvement and to grow capacity within their own organisations.
Participants will learn how:
• To have a clear understanding of what coaching is.
• To be clear about the benefits of coaching and when it is and isn’t appropriate, including the difference between counselling, mentoring and coaching.
• To be able to use the GROW model to start coaching others.
• To understand how coaching is a powerful tool for whole school and individual development.
• To understand how to use coaching for a variety of school improvement contexts, including enhancing the impact of CPD; performance management; and moving teaching from good to outstanding.
The workshop is facilitated by a specialist Mental Health Nurse from Occupational Health Consultancy.
As a result of attending, delegates will be able to:
• Identify mental disorder at work
• Talk to staff/employees with mental health problems about returning to work
• Talk to staff/employees with mental health problems who are off sick
• Talk to staff/employees with mental health problems who remain at work
• Have an overview of the Equality Act 2010
• Work with a manager’s guide to employment law
• Describe the wellbeing circle – things that keep us well
• Have a range of tools for dealing with the stress in their lives – both business and social
There is plenty of time allowed for any questions and we always ensure that a range of resources are available to take away after the course for further information and guidance.
Managing difficult conversations can be one of the most stressful aspects of a manager’s role. Being able to conduct these conversations rationally, calmly and consistently is more likely to result in positive outcomes for all concerned.
This workshop will provide you with practical and effective techniques to conduct and manage difficult conversations with colleagues
By the end of the session you will:
• Develop analytical skills in order to know when a difficult conversation is necessary
• Have a toolkit strategy to manage difficult conversations
Through a mixture of tutor led delivery and delegate participation our training will equip you with the latest information on safer recruitment practices and help you gain the safeguarding skills you need to better protect pupils when recruiting.
The course is developed in line with the DfE statutory guidance ‘Keeping Children Safe in Education’.
By the end of this course participants will be able to:
• Explain the key features of recruitment and selection that prevent the appointment of unsuitable people
• Identify the key features of a safe school culture
The course will introduce participants to some fun and simple exercises to identify the different styles that can exist within a team and how to use them to effectively manage teams. It will also look at how to get a team working effectively together and gain employee engagement
Participants will learn:
• Why it is important to recognise and value differences
• Some techniques for finding out the styles within your team and how best to manage them effectively
• What employee engagement is and how to develop it within your team